John DiJulius!

Sarah’s business crush, John DiJulius, agreed to be on our podcast! The number pullover moments were so high, that we recommend you do not listen while driving. 🙂

Some of the many takeaways included:

  • Make sure you and your staff are clear on your “always” and “nevers”
  • People are not born with service-aptitude – you have to teach them!
  • Hire people with the 5 E’s
  • Don’t overshare
  • The most beautiful word in the English language? Your name! Mention a guest’s name over and over, and mention yours too. It’s hard to leave a company when you know someone’s name.

Take a listen! 

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