The dreaded question “What are you going to give me since I had this bad experience?”. How do you prepare for this and how do you handle so your owners, your guests, and you come out ahead? So much good stuff in this episode. Listen up!
Lots of good nuggets in this week’s episode with Toby Babich who reveals his favorite song is “Ladies Night”! Toby and his wife own and run Breckenridge Resort Managers, and limit their properties to a solid 60 – no more, no less. Here why that is along with why Toby feels personalization is our differentiator over hotels. And Tim gets awfully creative at the end. Take a listen.
This time we go international with our friends in Canada who have just recently jumped into the VR space in wilderness of beautiful Canada French-speaking lake country. Yoan Joncas and Gaelle Levesque Asselin (newly engaged by the way!) founded and are quickly growing their vacation rental company, Tavata Chalets. Merci et Bon Chance!
Tim and Sarah turn the “rapid fire” on themselves and each quizzes the other in several industry-related questions (as well as a few non-industry related). Get to know your hosts a little better this week, and compare their answers to yours!
In this episode, Claire, one of the co-owners of Sand & Sea Vacation Rentals in Galveston, Texas shares how her company has begun to really question why they do things and challenge the status quo. Also, hear about a industry leading effort to unite competition in the local area for the common goal of pushing the vacation rental business forward together. Thanks, Claire!
Miller reveals news even his staff didn’t know – he was contemplating selling to what he calls the “Big Boys” just a year ago. Listen in to how it changed how he looks at his business, what he learned, and how he’s now thriving by marketing to owners fleeing those boys.
Listen to just over 30 minutes of Michelle Hodges of Meyer Vacation Rentals explain how they made a strategic decision recently to turn off 100% of their VRBO and Homeaway listings. Yep, you heard it right. Bold. And she also discusses the beauty of giving away 50 vacations to guests while they were in house to celebrate 50 years of their successful company. Check out how they manage over 1,000 homes including the new hire of a Customer Service Manager charged with keeping all employees up to date with what Meyer stands for. #meyerinspired