Check it out, loyal listeners. Sea to Ski is no more…it’s now “Sarah and T”! We had to change our name which we explain in this episode. We also go thru our predictions from last year to see how many we got right (hmmm…not many!) and predict what big things will happen in 2019. Thank for listening and sharing back with us as always!
You’ve all seen him at conferences over the past years – speaking his mind about all things VR especially his unfiltered take on OTAs. We sat down with Steve Milo of vTrips and asked him everything from why he does what he does, how we can be ready for Google’s entrance into the VR market, and what he listens to when he runs on the beach everyday. Thanks, Steve!
We sat down with Amy Hinote of VRM Intel this week, and got her to spill the beans on new endeavors and how she really feels about our industry right now including how she sees the Virtual VR Managers surviving when the investment capital stops pouring in. Always insightful, always fun to learn from, take a listen to Amy’s comments here.
Last year, lots of folks attended our podcast recording at the VRMA conference in Orlando, but alas…technical issues ensued and it didn’t record. Not this year! Vegas did not disappoint. Tim and Sarah led the last breakout session before the final general session at the 2018 International VRMA/VRHP Conference and attendees enthusiastically shared their key takeaways from the three day conference.
Enjoy this listen of many leaders in our “space”, as Tim does not like to call our industry, but all of the investors attending do.
Sarah’s business crush, John DiJulius, agreed to be on our podcast! The number pullover moments were so high, that we recommend you do not listen while driving. 🙂
Some of the many takeaways included:
- Make sure you and your staff are clear on your “always” and “nevers”
- People are not born with service-aptitude – you have to teach them!
- Hire people with the 5 E’s
- Don’t overshare
- The most beautiful word in the English language? Your name! Mention a guest’s name over and over, and mention yours too. It’s hard to leave a company when you know someone’s name.
We had the privilege of interviewing long-time vacation industry expert, Doug Kennedy, this week. We cover tech vs. touch, how you may be spending a bit too much time on your website and to little on your reservationists’ skills, and other pull over moments.
The dreaded question “What are you going to give me since I had this bad experience?”. How do you prepare for this and how do you handle so your owners, your guests, and you come out ahead? So much good stuff in this episode. Listen up!